Shipping Policy
Thank you for shopping with Wish Upon a Gift. We want to make sure you have a clear understanding of our shipping policies to ensure a smooth and satisfying shopping experience. Please review the following information regarding our shipping procedures:
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Shipping Origin:
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All items are shipped from Gordonvale, Cairns QLD, Australia.
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Shipping Carrier:
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We utilise the services of Australia Post for the shipment of our products.
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Delivery Timeframes:
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The typical delivery time frames for our shipments are between 2 and 10 working days. However, please
note that these time frames are subject to Australia Post's delivery schedules and may vary based on your location and peak shipping periods. For the most accurate and up-to-date delivery time frames, we recommend checking the Australia Post website or contacting them directly. Australia Post provides comprehensive information on their delivery services and estimated delivery times based on your location. Should you have any further queries please feel free to get in touch with our customer support team. We will do our best to provide you with an estimate based on your location and the current workload.
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Order Processing Time:
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Please allow for order processing time in addition to the delivery time frames. We strive to process and dispatch orders promptly, typically within 2-14 business days of receiving your order, dependant on the quantity/complexity/personalisation requirements
of your order. Should we feel that additional time will be required to complete your order we will contact you via email.
Order Tracking:
Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.
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International Shipping:
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At this time, we only offer shipping within Australia. We do not provide international shipping services.
If you have any questions or concerns regarding the shipping of your order, please contact our customer support team at wishuponagiftcairns@outlook.com
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Thank you for choosing Wish Upon a Gift. We appreciate your business.