Return Policy

Thank you for shopping with Wish Upon a Gift. We appreciate your business and want to ensure that you are completely satisfied with your purchase. Please take a moment to review our refund policy.

Change of Mind:

We do not offer refunds or exchanges for items purchased due to a change of mind. Please make your selections carefully and feel free to contact us if you have any questions about a product before making a purchase.

Personalised Items:

Personalised items are crafted specifically for you and, as such, cannot be returned for a refund unless they are faulty or not as described. We recommend reviewing all personalisation details carefully before placing your order.

Contact for Refunds within 14 Days:

If you believe you are eligible for a refund, please contact us within 14 days of the purchase date. After this period, we may not be able to process your refund.

Eligibility for Refunds:

Refunds will only be issued if the item is faulty, defective, or not as described. We adhere to the guidelines set forth by the Australian Competition and Consumer Commission (ACCC) to ensure fair and transparent business practices.

Return Process:

To initiate a refund, please contact our customer support team at wishuponagiftcairns@outlook.com within the specified 14-day window. Provide your order number, a detailed description of the issue, and photos of the fault/damage. Our team will guide you through the return process.

Refund Approval:

Refunds will be approved after a thorough inspection of the returned item. If the item is found to be faulty or not as described, we will process the refund promptly. Customer support will determine if the item is required to be returned to Wish Upon a Gift prior to the issue of your refund, or if the item is to be disposed of.

Refund Method:

Refunds will be issued using the original payment method used for the purchase. Please allow 3 business days for the refund to reflect in your account.

Exceptions:

We reserve the right to refuse a refund if the item is not returned in its original condition, is damaged due to misuse, or if the return is not in accordance with our refund policy. By making a purchase with Wish Upon a Gift, you agree to and acknowledge the terms outlined in this refund policy. If you have any questions or concerns, please do not hesitate to contact our customer support team at wishuponagiftcairns@outlook.com

Thank you for choosing Wish Upon a Gift. We appreciate your business.